When major financial institutions merge and must close some of their branches, moving safety deposit boxes often pose additional logistic problems. Closing branches and assuming branches often have different box configurations. This means that boxes must be moved at both locations and customers notified of their options in a timely manner.
We were able to work with data from the security company, which physically mapped out the safety deposit box configurations, and the two differing financial institutions. Box holder data were matched with box relocation data and the appropriate dispositions generated. Client notification letters were produced and thousands of boxes were successfully relocated.